There are two types of cargo that we handle, household goods, and commercial (office) goods. Household moves are regulated by federal and state governments. Commercial moves within North Carolina are not regulated.

There are four types of household moves:

• Local move - In North Carolina if the origin is within 35 miles of the destination the move is a local move.

• North Carolina long distance (NCLD) move - When the origin and destination are both are in North Carolina and they are more than 35 miles apart the move is an NCLD.

• Interstate move - When the origin and destination are in different states the move is an interstate move.

• International move - When the origin and destination are in different countries the move is an international move.

Do you offer guaranteed prices?

There are three types of estimates, non-binding, not-to-exceed and guaranteed. When you are very certain of the items to be moved and levels of service that you need, like packing, we offer not-to-exceed and guaranteed prices. When there is uncertainty about the items to be moved and other services needed we charge for the actual weight moved on long distance moves, or the actual time the move takes for local moves, based on a non-binding estimate.

What forms of payment do you accept?

We accept official bank checks, personal checks, credit cards and cash. We prefer not to accept more than $500 in cash because there is some risk it could get lost. If you wish to pay by personal check you must also provide a major credit card as back up for that payment. 

Our quoted rates include a 3% discount for cash equivalent payments (bank checks, personal checks and cash). We accept all major credit cards, however you do not get the 3% discount on any amount paid by credit card. Our preferred method of payment is personal check, it is easier to process and you get the discount.

Do you do containerized moving?

Yes we are container moving experts. We have several different types and sizes of containers. For storage we use “warehouse containers.” These are large all wood containers that we bring to your site inside one of our moving vans. We also offer “outdoor containers” that are delivered to your location and can be stored outside. For interstate moves we have specially designed “long distance containers.” These also fit inside our moving vans and are loaded and unloaded at your locations. For international moves we use custom sized containers for small moves, and 20 and 40 foot steel ocean containers for larger moves.

Do you bring pads for the furniture?

Most definitely. We make certain the crew always has more pads than needed. Proper padding is key to a damage free move. We are very thorough with the padding, and the charge for padding material is already included in our moving rates.

Do you have any hidden charges. like sales tax?

We do not charge sales tax, and all of our charges are discussed with you up front. Your estimate letter includes all the charges that apply for the services you have requested. If you change the services, like needing storage at the last minute, there can be new charges for the new services. However, if your requirements stay the same there will not be any surprise charges. 

Will you disassemble and reassemble furniture?

Yes, but only when necessary. Please let us know what you need disassembled and reassembled and we will include this service in your move price. There are some set exceptions. We recommend the customer take apart and reassemble any cribs, and items like home gyms, pool tables, and play sets are best handled by the vendor you purchased them from. Also please be aware our movers only reassemble items that they disassembled. 

Will the movers place the furniture were I want it in our new home?

Absolutely. Please decide in advance where the furniture will be placed. Our guys are happy to put it exactly where you want, but to keep the move on schedule they only want to put each piece down one time. 

What do you do if it rains during my move?

It is very rare that rain will actually stop us from completing a move. The crew has cloth pads, and will keep the furniture covered and carpets protected. This allows us to continue moving in moderate to light rain.

In a hard downpour the crew will try to take a lunch break until the rain slows down or stops. If the crew must wait on the job site for the rain to lighten up, that wait time is charged at 1/2 the hourly rate - we just want to cover the cost of the movers during this time.

Should I tip the movers?

There is no set amount of gratuity expected, like in a restaurant, but if you feel they did an excellent job, you should feel free to tip them accordingly.