Frequently Asked Questions

Yes, most definitely! We make certain the moving crew always has more pads than needed. Proper padding is the key to a damage-free move. We are very thorough with the padding, and the charge for padding material is already included in our moving rates.

Yes, but only when necessary. Please let us know what you need disassembled and reassembled and we will include this service in your move price. There are some set exceptions to this. We recommend that the customer take apart and reassemble any cribs. Items like home gyms, pool tables, and play-sets are best handled by the vendor from whom they were purchased. Also please be aware that our movers only reassemble items that they have disassembled.

Yes, absolutely. Please decide in advance where the furniture will be placed. Our guys are happy to put it exactly where you want, but to keep the move on schedule they only want to put each piece down one time.

It is very rare that rain will actually stop us from completing a move.  The crew has cloth pads, and will keep the furniture covered and carpets protected.  This allows us to continue moving in moderate to light rain.

In a hard downpour the crew will try to take a lunch break until the rain slows down or stops.  If the crew must wait on the job site for the rain to lighten up, that wait time is charged at 1/2 the hourly rate -- we only need to cover the cost of the movers during this time.

As with compensation for waitstaff in a restaurant, there is no set amount of gratuity expected, but if you feel our movers did an excellent job, you should feel free to tip them accordingly.

You can also reward our movers by responding positively to a Goodwill Survey we'll ask you to complete after your move and by writing an online review with Google Places, Angie's List or CitySearch.com.  We give our movers a bonus when the move is damage free and the customer provides positive feedback on the move.  We also give our Crew Leaders a bonus when one of their customer's posts an online review.