Frequently Asked Questions

There are three types of estimates: non-binding, not-to-exceed, and guaranteed. When you are very certain of the items to be moved and levels of service (such as packing) that you need, we offer not-to-exceed and guaranteed prices. When there is uncertainty about the items to be moved and other services you may need, we charge for the actual weight moved on long distance moves, or the actual time the move takes for local moves, based on a non-binding estimate.

We do not charge sales tax, and all of our charges are discussed with you up front. Your estimate letter includes all the charges that apply for the services you have requested. If you change the services, like needing storage at the last minute, there can be new charges for the new services. However, if your requirements stay the same there will not be any surprise or hidden charges.

The North Carolina Utilities Commission (NCUC) regulates NCLD moves. The move is an NCLD when the origin and destination are both are in North Carolina and they are more than thirty-five (35) miles apart. NCLD moves must be charged based on shipment weight and distance traveled.

The United States Department of Transportation (USDOT) regulates interstate moves. However, the USDOT does not set limits or rules on rates movers can charge. We charge based on the weight of the shipment and the distance traveled.

International moving is charged based on weight and volume. We are very careful to load your shipment in as little space as possible because ocean shipping rates are based on volume. There is a minimum volume for international shipments of forty (40) cubic feet.

Storage charges begin on the day items arrive at the warehouse and end on the day they leave the warehouse.

For local storage there is a monthly charge based on container size. Storage charges are pro-rated for the first and last month of storage. The rates are:
• Large - $60.00/month
• Medium - $40.00/month

Interstate storage has a daily rate based on container size. The rates are:
• Large - $3.00/day
• Medium - $2.50/day
• Small - $2.00/day

Warehouse handling is $20.00/container. It is charged each time a loaded container is moved in or out of the warehouse.

There are no minimum charges for local moving. For North Carolina Long Distance (NCLD) moves there is a 500 lb. minimum if the move is coordinated with other shipments. When an NCLD move is shipped by itself the minimum weight depends on the distance between the origin and destination:

• 80 miles or less, the minimum is 4,000 lbs.;
• 81 to 150 miles, the minimum is 5,000 lbs.;
• 151 miles or more, the minimum is 8,000 lbs..

There is a minimum volume for international shipments of forty (40) cubic feet.

For local storage, there is a one-month minimum. For warehouse labor, there is a one-hour minimum.

We are an excellent choice for moving small shipments. We do not have a minimum shipment size, and we can move your small shipment on an exact date schedule anywhere in the continental United States. Please note that for international shipments, there is a minimum volume of forty (40) cubic feet.

We accept official bank checks, personal checks, credit cards and cash. We prefer not to accept more than $500.00 in cash because there is some risk it could get lost. If you wish to pay by personal check you must also provide a major credit card as back-up for that payment. Returned checks are charged a $20.00 processing fee.

Our quoted rates include a 3% discount for cash equivalent payments (bank checks, personal checks, and cash). We accept all major credit cards, however you do not get the 3% discount on any amount paid by credit card. Our preferred method of payment is personal check: it is easier to process and you get the discount.