Frequently Asked Questions

All shipments are tracked at least once a day by our operations department. We have computerized shipment tracking and direct cell phone links to our shippers.

We prepare all customs documents that are needed for your goods to leave the country. Once the shipment has departed the United States we email you the “ocean bill of lading” and instructions for clearing customs at the destination.

Our movers are very experienced, well trained and very careful – so we keep damages to a minimum. However, damages can occur. The North Carolina Utility Commission (NCUC) regulates how damages must be covered on local and North Carolina Long Distance (NCLD) moves. The NCUC says we must offer three levels of coverage called minimum value, depreciated value and replacement value. The first level is offered on all moves at no additional charge. To increase the coverage to level two or three we charge the NCUC tariff rate.  For the rates and terms for cargo insurance on local and North Carolina Long Distance (NCLD) moves, click here.

On Interstate and Commercial moves we also offer three levels of coverage: minimum, depreciated and replacement. The minimum coverage is included at no charge. There is an additional charge to increase the coverage to level two or three.  For the rates and terms for cargo insurance on Interstate and Commercial moves, click here.

For rates and terms for storage coverage, please click here.